FAQ

Once your payment is processed at checkout, you can download your products right there. You will also get a confirmation email with an additional digital download link. Still stuck? Email tinytapeshelp@gmail.com.

Digital product orders cannot be canceled or refunded once payment has been processed. If the product you downloaded does not match what was advertised, email tinytapeshelp@gmail.com and let us know.

First, give it five minutes and check your spam folder. Still nothing? Email tinytapeshelp@gmail.com with the name and email tied to the order, plus a link to the listing you bought.

A few common causes. If nothing happens when you click the download link, your browser may be the issue. Disable any non-standard add-ons or toolbars and try again. If your computer says the file is corrupted, delete it and download it again. If your computer cannot open the file, you are probably missing the program needed to open that file type. Download that program and try again.

Downloading multiple files at once can corrupt them. Try updating your browser, clearing its cookies, or switching to a different browser. A different internet connection can also help with persistent problems.

Start with the installation guide and video tutorial in your FastFX download. FastFX is built for Premiere Pro. After installing an update, fully quit Premiere Pro and relaunch it. For help, email tinytapeshelp@gmail.com with the support info from the panel.